Case Study
How a Mid-Size Bank Transformed Its Mortgage Origination Journey with Process Intelligence
Discover how Cognitio Analytics helped a financial institution streamline its mortgage operations, reduce processing delays, and improve customer satisfaction through advanced process intelligence.
Mortgage origination is one of the most complex and compliance-heavy processes in banking. For this mid-size bank, growing loan demand and manual inefficiencies were leading to delays, higher operational costs, and declining customer satisfaction.
By leveraging Cognitio Analytics’ Process Intelligence platform, the bank gained visibility into its end-to-end workflows, uncovered inefficiencies, and deployed targeted automation to accelerate approvals and enhance customer experience.
Key Challenges
- Manual, paper-heavy loan origination process
- Delays in verification and approvals causing customer drop-offs
- Limited visibility into where bottlenecks occurred
- Rising compliance risks with increasing transaction volumes
The Cognitio Analytics Solution
Cognitio Analytics deployed its Process Intelligence solution to provide a 360-degree view of the bank’s mortgage origination journey. Using process mining and intelligent automation, the bank was able to:
- Map “as-is” workflows with complete transparency
- Identify redundant steps and rework loops
- Automate document verification and routing
- Introduce real-time monitoring dashboards for compliance
Results Achieved
- 30% reduction in loan processing time
- 25% lower operational costs in origination
- Significant improvement in customer satisfaction scores
- Stronger compliance adherence through real-time monitoring
Get the Full Case Study
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